Digicel Free Talk and Data FAQ

What is this Promotion?

With any purchase of a Samsung Galaxy S25, S25+ or S25 Ultra smartphone from a Fone Haus store, and get Free Data and Talk every month for up to 12 months!

When does the promotion start?

The promotion will run from 27 February 2025 (00:00:00hrs) until further notice or whilst stocks
last.

How do I participate in this promotion?

Simply purchase a Samsung Galaxy S25, S25+ or S25 Ultra smartphone(s) from a Digicel or Fone Haus store.

How do I receive the free data and talk?

Purchase your Samsung Galaxy S25, S25+ or S25 Ultra smartphone from a Digicel or Fone Haus store, next insert your registered SIM into the Smartphone. The free bundles will only be applied to the original SIM number which was inserted into the Smartphone at the time of purchase.

Use the following steps as a guide to activate the free bundles.

Step 1: Insert a valid Digicel SIM and turn on the Smartphone.
Step 2: The free data and talk will be awarded within 24 hours.
Step 3: Dial *130# or use MyDigicel App to confirm your bundles.

What are the free bundles included in the promotional offer?

Upon the initial pairing of a Samsung Galaxy S25, S25+ or S25 Ultra and a valid Digicel SIM, you will receive free a 7Day 12GB + 120 minutes Talk from the time of activation.

You will receive a monthly reward of FREE data and talk bundles where,
- the free data is open for browsing, gaming, etc.
  o the free talk bundle is only applicable for local Digicel to Digicel calls.
- First month’s free data & talk bundle is given within 24 hours of purchase.
To enjoy this monthly offer every month, customers must spend a minimum of K30 within the last 30 days to receive the following month’s free data and talk bundle. Monthly spend
can be accumulative or one off.
Free data and talk bundle are valid for 7 days.
The free bundles cannot be gifted or traded to someone else, nor exchanged for cash.
Upon expiry, any unused bundles will be removed.

How will I know that I was awarded the free bundles?

Once your new Samsung Galaxy S25, S25+ or S25 Ultra smartphone is paired with a valid registered Digicel SIM and is switched on within the promotional period, you will receive an SMS notification within 24 hours from the time of activation and each month during the reward period.

Initial Bundle Activation message: Congratulation on your new Samsung S25! Digicel gifts you FREE 12GB Data + 120Mins for 12 Months! Free Data & Mins are valid for 7 days. Dial *130# for details.

30th day Anniversary message: Your FREE Smartphone Bundle with 12GB Data + 120Mins has been awarded. For next month’s FREE Bundle please spend a total of K30 minimum in the next 30 days.

Will I receive the promotional offer more than once if I insert the same SIM in multiple new Smartphones?

No. A SIM will only receive the free data & talk bundle once, only from the first new Samsung Galaxy S25, S25+ or S25 Ultra smartphone which it was paired with.

What should I do to continue to receive the monthly free bundles?

You must spend the minimum required amount of K30 within the last 30 days to receive the following month’s free data and talk bundle.

I bought a Samsung Galaxy S25, S25+ or S25 Ultra smartphone after February this year but DID NOT receive the free bundles. What should I do?

If this is the first time that you have used your mobile number to participate in this Promotion and
the free bundles were not awarded within 24 hours after inserting your registered Digicel SIM and
turning on the smartphone, you can dial 123 to speak to a Customer Care representative for further
assistance.
The following details must be provided by Fone Haus:

Mobile Number of the initial Digicel SIM that was inserted in the smartphone.
IMEI (see unique 15-digit serial number found on the smartphone box OR dial *#06#).
Date of Purchase and the Fone Haus store where the smartphone was purchased.